Refund and Return Policy
Effective Date:Â 01/01/2024
Thank you for shopping with WonderMushroomBars.com. We are committed to providing high-quality products and ensuring that our customers are satisfied with their purchases. If you need to return or request a refund, please review our policy below:
1. Returns
1.1 Eligibility for Returns
– We accept returns within 30 days of the purchase date.
– To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
– Items that have been opened or used cannot be returned.
1.2 How to Return an Item
– Contact our Customer Service team at contact@wondermushroombars.com to initiate a return. Please provide your order number and a brief explanation for the return.
– Our team will provide you with a return authorization and instructions on how to send back the item.
– You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item).
1.3 Refund Processing
– Once we receive and inspect the returned item, we will process your refund. This typically takes 5-7 business days.
– Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card issuer to process and post the refund to your account.
2. Exchanges
– We currently do not offer exchanges. If you need a different product, please return the original item and place a new order.
3. Defective or Incorrect Items
– If you receive a defective or incorrect item, please contact us within 7 days of receiving the product. We will cover the return shipping costs and provide a replacement or refund, depending on your preference and availability.
4. Non-Returnable Items
– Certain products, such as customized or perishable items, are not eligible for return. This will be clearly indicated on the product page.
5. Contact Us
– For any questions or concerns regarding returns or refunds, please contact our Customer Service team at contact@wondermushroombars.com or call us at +1(510)980-7054.
We reserve the right to update or modify this policy at any time. Please check back periodically for any changes.
Thank you for choosing WonderMushroomBars.com!
